Do I need the app to use the device?
No — the device works standalone with built-in vibration patterns and manual controls. But the app unlocks the full Tidal Space experience: character interactions, personalized responses, and immersive sync mode.
Can I use the app without the device?
Yes. The app's character chat experience is fully functional on its own. You can explore characters, have conversations, and build relationships independently. The device adds a physical dimension to that experience.
How do the AI characters work?
Each character has a unique personality, speaking style, and emotional range. You interact through natural text conversations. Characters remember your past interactions and adapt their responses over time, making each relationship feel more personal.
Is my chat data private and secure?
All conversations are end-to-end encrypted. We never share, sell, or access your personal interaction data. You have full control — delete your data anytime from within the app settings.
What does immersive sync mode do?
When sync mode is active, the physical device responds in real-time to the emotional rhythm of your conversation. The mood you build through chat directly influences the device's patterns and intensity — it's not random, it's responsive.
Can I customize or import my own characters?
We're building toward character customization. Currently, you can adjust personality traits and interaction preferences within existing characters. Full custom character creation is on our roadmap.
Is the packaging discreet?
100% discreet. Plain box, no logos, no product descriptions on the outside. Your credit card statement shows a generic company name. Nobody will know.
What is the device made of? Is it safe?
The Seal One is made from medical-grade silicone that's hypoallergenic, non-porous, and body-safe. It's IPX7 waterproof and easy to clean with warm water and mild soap.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied, contact us for a full refund — no questions asked. We handle return shipping too.
Where do you ship?
We ship worldwide. Free standard shipping on orders over $75. Express shipping available at checkout. All orders are processed within 1-2 business days.
Still have questions?
Contact Support